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Customer Service

Thanks for visiting! We hope you can find everything you need. We are focused on providing high-quality service and customer satisfaction - we will do everything we can to meet your expectations. With a variety of offerings to choose from, we are sure you'll be happy working with us. Look around our store and if you have any questions, comments or suggestions about this site or an order, please feel free to contact us at Customer.Service@discountedchristianbooks.com.

Customer service is available at Customer.Service@discountedchristianbooks.com, or Mondays - Fridays: USA 1-240-498-5289 (9:00 AM - 5:00 PM EST)

Please note, our phones are not manned outside of normal business hours. Please leave a voice mail outlining your question/concern together with information on your order number and a way to get in contact with you.

You may also write to us at the following address:

DiscountedChristianBooks.com (SID 7297)
Attn: Store Manager
17214 Amity Drive
Rockville, MD 20855
USA

Returns Information

All items may be returned within 30 days of receipt. After 30 days, customers must contact the product manufacturer to resolve any issues. We do not accept returns under any circumstances for orders after 30 days.

Customers are responsible for paying the return postage costs. We are not responsible for returned items that are lost in transit. For this reason we strongly recommend that you insure your return. Refunds are only issued once the item has been received at our returns processing centers.

Return Procedure
Please follow this return procedure to ensure that you receive prompt service. Failure to comply will result in delays in processing your return claim.

• Locate your packing slip and complete the return information request.
• Send your items back insured and with tracking.
• In some situations a restocking fee may be applied. Please note, all special orders and custom framed art is non-returnable.
• Return the products to the CORRECT address. Items should be returned as follows:
  
  All items need to be returned to the the correct address within 30 days of receipt. Jewelry must be returned within 10 days of receipt to qualify for a refund. Follow the directions on the packing slip as there are different return addresses depending on the warehouse that shipped the item, and the product must be returned to the correct address for a refund. Your packing slip will contain the correct returns information for your order.
  
  Items from the Atlanta GA, Johnson City TN, Franklin TN, Lavergne TN & Stuller LA Warehouses:
      deeperShopping
      Attention: Returns Processing
      15 East Main Street, 3rd Floor
      Buford GA 30518
      USA
  
  Items originating from the Anchor/ New Kensington PA Warehouse should be addressed to:
      Anchor Distributors
      Attention: Returns Processing
      1030 Hunt Valley Circle
      New Kensington, PA 15068
      USA
  
  Note: Please allow up to 30 days from the time we receive your return for your account to be credited.

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Phone 1 (240) 498-5289
Please note, our phone is not manned outside of business hours. If no one is present please leave a voicemail outlining your concern together with information on your order number and a way to get in contact with you.

Customer Service Email Customer.Service@discountedchristianbooks.com
We endeavour to return all emails within one business day.

Postal Address
DiscountedChristianBooks.com (Attn: Store Manager)
17214 Amity Drive, Rockville MD 20855 USA